This Acceptable Use Policy (“AUP”) outlines the permissible and prohibited activities for users of the mySim.io Platform, operated by Trivecta Limited (“Company,” “we,” “us,” or “our”). By accessing or using our Platform, you agree to comply with this AUP.
1. Scope
This AUP applies to all users, including Retail and Enterprise Users, and covers any and all usage of the Platform, whether through web, mobile, or any other interface.
2. Prohibited Uses
Users shall not use the Platform to:
- Send unsolicited, bulk, or spam communications.
- Conduct fraud, scams, phishing, or impersonation schemes.
- Transmit any content deemed illegal, defamatory, pornographic, hateful, or otherwise objectionable by the Company.
- Engage in harassment, bullying, or intimidation of any individual or group.
- Misrepresent or spoof caller IDs for malicious or deceptive purposes.
- Violate any applicable local, national, or international laws or regulations.
3. Security and Abuse
Users shall not:
- Attempt to compromise the security, integrity, or availability of the Platform (e.g., hacking, introducing malware, reverse engineering).
- Bypass or circumvent any security features or access controls.
- Launch denial-of-service (DoS) attacks, or facilitate unauthorized access to the Platform's infrastructure.
4. Fair Usage
We may set usage limits (e.g., number of calls, call durations) to maintain service quality and reliability. Users exceeding fair usage thresholds may be subject to additional fees or service limitations.
5. Enforcement and Monitoring
The Company reserves the right to monitor usage for compliance with this AUP. Violations may result in immediate suspension, termination, or other remedial actions as deemed appropriate, without prior notice.
6. Reporting Violations
If you become aware of any violation of this AUP, please report it to us at [email protected]. We may investigate complaints or reported violations and take any action we deem necessary.
7. Liability and Indemnification
Users agree to indemnify, defend, and hold harmless the Company from and against any and all claims, liabilities, damages, or costs arising from violations of this AUP or misuse of the Platform.
8. Changes to this AUP
The Company reserves the right to modify or update this AUP at any time. Any changes will become effective upon posting on our Platform. Continued use of the Platform signifies acceptance of the revised AUP.